Privacy Policy

Who we are

Trikon ("Trikon", "we", "us") is an online business based in Bangladesh. We reach customers through our website and our messaging channels, including Facebook and WhatsApp.

This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It applies to this website, our social media pages, and our order and delivery process.

What we collect

When you order or enquire: your name, phone number, delivery address, city, postal code, the items you chose, and any note you add to the order. Notes sometimes include a bKash transaction ID or the number you paid from.

How you found us: our server records the pages you visit, the referring page, campaign parameters (utm_source, utm_medium and similar), and Facebook click identifiers such as fbclid. We use these to understand which ads bring customers to us.

Analytics and advertising: we may use the Meta Pixel and the Meta Conversions API. These may receive your device and browser information, the pages you view, and your clicks. Identifiers sent with purchase events are hashed before transmission.

Chat: when you message us on Facebook, WhatsApp or SMS, we receive the text you type and the identifiers those platforms assign to the conversation.

Technical logs: our servers and hosting provider record your IP address, browser type and request time for security, rate limiting and troubleshooting.

How we use it

We use your information to: confirm and deliver your order, including calling you on the phone number you give us; collect and match a bKash advance payment; arrange delivery through our courier; handle returns and complaints; measure and improve our advertising; prevent spam, fraud and abuse; and meet our legal, tax and accounting duties.

We do not use your information to make automated decisions that have a legal effect on you.

Who we share it with

We share only what each provider needs:

• Pathao, our delivery partner, receives the recipient name, phone number and address so your parcel can be delivered and tracked.
• Meta (Facebook) receives event data such as a purchase and its value through the Meta Pixel in your browser and the Conversions API on our server. Identifiers sent through the Conversions API are hashed with SHA-256 before transmission. Meta also sets its own cookies.
• Our hosting, database and messaging providers process data on our behalf.

We do not sell your personal information. We may disclose information when the law requires it, or when it is necessary to protect our rights, our customers or the public.

Cookies

Meta cookies such as "_fbp" and "_fbc" are used to attribute visits and purchases to Facebook ads. You can clear or block these in your browser settings. Blocking them does not stop you browsing, but it opts you out of ad measurement.

How long we keep it

Order and customer records are kept for as long as we need them to fulfil your order, handle returns or complaints, keep our accounts, and meet tax and legal requirements. Server logs are kept by our hosting provider for a limited period for security.

How we protect it

The site is served over HTTPS. Access to orders and customer records is limited to authorised staff, protected by authentication. We keep only the information we need for the purposes above. No method of transmission or storage is completely secure, so we cannot promise absolute security.

Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, or delete it. You can also ask us to stop contacting you. To make a request, use the contact details below. We may ask for your order number and the phone number used on the order so we can find your records and confirm that the request is yours. If we cannot verify your identity, we may not be able to act on the request. You also have the right to complain to the relevant authority under applicable Bangladeshi law.

Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, contact us and we will delete it.

Where your data is processed

Trikon is based in Bangladesh, but some of the providers we rely on, including Meta, may process data in other countries. Where that happens, the provider handles the data under its own terms and privacy policy, and we share only what the service needs.

Our Facebook integration

We use Facebook tools to run the business: the Meta Pixel and Conversions API to measure ads, and our Page inbox to answer customers. Our Facebook app integrations do not post as you, do not access your friend list, and do not send messages to your friends. Information we receive from Facebook is used to reply to you and to measure advertising.

To delete data we received through Facebook, contact us with the Facebook name or phone number you used, and we will remove it. You can also remove our app or Page connection in your Facebook settings at any time.

Changes to this policy

We may update this policy when our services, our providers or the law change. The effective date at the top of this page always shows the current version. If a change materially affects how we use your information, we will make that clear on this page before it takes effect.

Contact us